Welcome to Our Help Site

• Can I add a Gift Message to my Order?
• Do you offer Gift Wrapping?
• Do you Price Match?
• How does your sizing work?
• I didn't receive my entire order
• Is this product in stock?

• Do you offer a first order discount?
• How do I redeem a discount code?
• I forgot to use my code or voucher, can I apply it now?
• My payment didn't go through but you seem to have charged me.
• My reward isn't showing at checkout
• What is Secure Customer Authentication? Why does my bank require it?
• Why isn't my voucher code working?

• What are your delivery charges?
• What couriers do you use?
• Do prices appear on your delivery note?
• Have you received my return yet?
• How does KIDLY UNLIMITED work?
• How do I return?
• What if I need to make an exchange?

See all articles in 3. Delivery & Returns →

• Are you a UK company?
• Are you VAT registered?
• Can I change my email address
• Do you have a telephone number?
• Is this website genuine?
• What ages are your products for?
• Why was my name rejected during signup?

• Can I add to my order?
• Can I cancel my order?
• Can I change my Delivery option?
• I've emailed you but haven't had a response

• Do you ship internationally?