Welcome to Our Help Site

1. Covid-19 (coronavirus) - updated 16.12.21

7 articles in this Topic

• 1. Are you still taking orders?
• 2. Is it safe to order from you?
• 3. Are you able to offer contactless delivery?
• 4. Is my KIDLY parcel safe?
• 5. The delivery address I’ve used is now closed, what do I do?
• 6. I’m unwell, can I cancel my order?
• 7. What steps are you taking to keep your staff safe?

2. Before placing an order with KIDLY

7 articles in this Topic

• Can I add a Gift Message to my Order?
• Do you offer Gift Wrapping?
• Do you Price Match?
• How does your sizing work?
• I didn't receive my entire order
• I'd like a replacement, not a refund.
• Is this product in stock?

3. Checkout

4 articles in this Topic

• How do I redeem a discount code?
• I forgot to use my code or voucher, can I apply it now?
• My payment didn't go through but you seem to have charged me.
• Why isn't my voucher code working?

4. Delivery & Returns

5 articles in this Topic

• What are your delivery charges?
• What couriers do you use?
• When's your Christmas Delivery cut off? - December 2021
• Do prices appear on your delivery note?
• Have you received my return yet?

5. General Questions about KIDLY

10 articles in this Topic

• Are you a UK company?
• Are you VAT registered?
• Can I change my email address
• Do you have a shop?
• Do you have a telephone number?
• Do you offer a first order discount?
• Is this website genuine?

See all articles in 5. General Questions about KIDLY →

6. I've just placed my order

4 articles in this Topic

• Can I add to my order?
• Can I cancel my order?
• Can I change my Delivery option?
• I've emailed you but haven't had a response

7. KIDLY International

5 articles in this Topic

• Do you ship internationally?
• How do I return something from an international store?
• What if I need to make an exchange?
• What will happen to my KIDLY account?
• What will happen to my KIDLY Rewards?