Welcome to Our Help Site

• Are you a UK company?
• Are you VAT registered?
• Do you have a telephone number?
• Is this website genuine?
• What ages are your products for?

• What are your delivery charges?
• What couriers do you use?
• Do prices appear on your delivery note?
• Can I add a Gift Message to my Order?
• Do you offer a first order discount?
• Do you offer Gift Wrapping?
• Do you Price Match?

See all articles in 2. Before placing an order with KIDLY →

• Can I add to my order?
• Can I cancel my order?
• Can I change my Delivery option?
• I forgot to use my code or voucher, can I apply it now?
• I've emailed you but haven't had a response
• My order hasn't arrived despite courier saying it's been delivered.
• My payment didn't go through but you seem to have charged me.

• Have you received my return yet?
• An item in my order is missing parts or pieces
• An item is missing from my order
• How do I return?
• I need to make an exchange.
• My item is faulty or arrived damaged
• Where is my refund?