Before placing an order with KIDLY

  • Do you offer Gift Wrapping?

    My order is a gift. Do you gift wrap? At this point, we don't offer a gift wrapping service 😢
  • Do you Price Match?

    Will you match this price I have found at another retailer? Yes, in most cases we will price match other UK retailers, but before requesting one have a look at our criteria for price matching. The product must be the identical size/colour, make and model to the one in question. It must be in s...
  • How does your sizing work?

    Unsure what size to buy for your little one? We can help. It can be pretty tricky choosing a size, especially when there are so many shoe sizes and where different clothing brands have different shapes and different size labels from each other. We hope our size guides help with this just a lit...
  • I didn't receive my entire order

    I've ordered two or more items but they haven't all been delivered Don't despair...did you order an item that is large or could be an awkward shape? If so, it's quite common for orders to be split into two or more parcels. In some instances, those parcels become separated by the courier and ar...
  • I'd like a replacement, not a refund.

    Your delivery notes only have a refund option but I want a replacement If you'd like a replacement drop us a message before you return your unwanted item; we'll then check what you'd like is in stock and arrange the replacement for you.
  • Is this product in stock?

    If you can see an 'Add to Basket' button on a product page then the item in question is in stock. If an item is out of stock, you'll see an 'Out of Stock' notice and you won't be able to add it to your basket.