2. Before placing an order with KIDLY

  • What are your delivery charges?

    UK Delivery Charges Find out more about our charges on the following pages: For our UK customers please see here UK For our I.E customers there's more information here - Ireland

  • What couriers do you use?

    We use Evri for UK Standard and Premium Delivery orders. We use DPD for our larger, heavier parcels. DPD will also send an SMS with a 1 hour delivery window, which you can change if required.

  • Do prices appear on your delivery note?

    My order is a gift. Will the recipient see the prices of the items? Good news. 🎉 Our delivery notes don't display the prices of the items. They just contain a summary of what's in the package and some information on how to return items. For this reason we do not offe gift receipts as our deliver...

  • Can I add a Gift Message to my Order?

    You sure can. Simply select 'ADD' by Add a gift message in the mini-basket. You'll then be presented with a text box to write your message. Write your message, click 'SAVE' and the message will then appear on the delivery note and no prices will be show to the recipient. Please note only the fir...

  • Do you offer a first order discount?

    Yes we do indeed, we send you a 10% off discount code, which you can use on full-price items,  when you sign up to our newsletter. You can sign up for our newsletter by entering your email address into the box at the bottom of any page on our site. Once you enter your email address, we'll send y...

  • Do you offer Gift Wrapping?

    My order is a gift. Do you gift wrap? At this point, we don't offer a gift wrapping service 😢

  • Do you Price Match?

    Will you match this price I have found at another retailer? Yes, in most cases we will price match other retailers, but before requesting one have a look at our criteria for price matching. The product must be the identical size/colour, make and model to the one in question. It must be in stock...

  • How does KIDLY UNLIMITED work?

    Am I eligible? If you live in mainland UK, yes. If you're in N. Ireland, the Scottish Highlands & Islands, the Isle of Man, Channel Islands or Isles of Scilly, we can't offer you Unlimited. Sorry. How do I get it? It's easy. Just pick the Unlimited option on the basket page and it'll be adde...

  • How does your sizing work?

    Unsure what size to buy for your little one? We can help. It can be pretty tricky choosing a size, especially when there are so many shoe sizes and where different clothing brands have different shapes and different size labels from each other. We hope our size guides help with this just a lit...

  • How do I redeem a discount code?

    "I've found a code online, how do I apply it to my order?" To redeem a discount code, head to your basket page: www.kidly.co.uk/basket Once your basket has loaded with your items, hit the "Have a discount code?" button, this will open a text box for you to enter the code you've found. If you pr...

  • Is this product in stock?

    If you can see an 'Add to Basket' button on a product page then the item in question is in stock. If an item is out of stock, you'll see an 'Out of Stock' notice and you won't be able to add it to your basket. But you can sign up for a back in stock notification by hitting the "Email Me" button....

  • What is Secure Customer Authentication? Why does my bank require it?

    Strong Customer Authentication (SCA) is a new European requirement that is designed to reduce fraud and make online and contactless offline payments more secure. This is designed to keep you, the purchaser safe when shopping online. It now requires customers to perform an extra check when making...

  • Why isn't my voucher code working?

    "I've found a code but it won't apply to my order?" Double-check you haven’t clicked through to the checkout before adding your voucher code, as it can only be entered while you’re in the basket. Head here to enter the code: www.kidly.co.uk/basket Also double check your voucher hasn't expired. ...