I've emailed you but haven't had a response

If you have emailed our customer service desk: hello@kidly.co.uk and haven't received a response within a day.

We usually reply to all emails very fast, mostly within a few hours. However, if you haven't received a response it could be that your email hasn't reached our inbox. If you haven't received a response within 24 hours, please drop us a note on live chat (we're open 9am - 5pm Monday to Friday) for us to report it, and more importantly so we can help answer your question.