4. Delivery & Returns

  • What are your delivery charges?

    UK Delivery Charges Our couriers charge us extra and offer restricted services to some of the more remote locations in the UK, so we have split our services into UK Mainland and UK Remote to reflect this. Certain items such as furniture are too large to be sent with our Premium/Saturday courier...
  • What couriers do you use?

    We use Royal Mail for UK Standard Delivery orders and DPD for UK Premium Delivery orders. DPD will also send an SMS with a 1 hour delivery window, which you can change if required.
  • Do prices appear on your delivery note?

    My order is a gift. Will the recipient see the prices of the items? Good news. 🎉 Our delivery notes don't display the prices of the items. They just contain a summary of what's in the package and some information on how to return items.
  • Have you received my return yet?

    How long does it take for you to receive my return & refund me? If you've sent a return back to us and are wondering if we've received it yet, here is some handy info that will help you before you need to contact us. UK Return - Post Office When you dropped off your parcel at the Post Offi...