4. Delivery & Returns

  • Do prices appear on your delivery note?

    My order is a gift. Will the recipient see the prices of the items? Good news. 🎉 Our delivery notes don't display the prices of the items. They just contain a summary of what's in the package and some information on how to return items.
  • Do you ship internationally?

    Find out where we deliver to Yes! We currently ship to the following destinations: UK Please visit kidly.co.uk US Please visit kidly.com EU* Please visit kidly.eu IE Please visit kidly.ie 'UK' is England, Scotland, Wales, Northern Ireland, the Scottish Highlands & Islands, Isle of M...
  • Have you received my return yet?

    How long does it take for you to receive my return & refund me? If you've sent a return back to us and are wondering if we've received it yet, here is some handy info that will help you before you need to contact us. UK Return - Post Office When you dropped off your parcel at the Post Offi...
  • What are your delivery charges?

    How much is delivery and how long does it take? We currently ship to the UK through our kidly.co.uk website, to the US through kidly.com, to Ireland through kidly.ie, and to selected EU member countries through kidly.eu. 'UK' is England, Scotland, Wales, Northern Ireland, the Scottish Highland...
  • What couriers do you use?

    We use Royal Mail for UK Standard Delivery orders and DPD for UK Premium Delivery orders. DPD will also send an SMS with a 1 hour delivery window, which you can change if required. For deliveries to the EU & Ireland we use DPD. US Orders are all sent DPD.