4. Delivery & Returns

  • What are your delivery charges?

    UK Delivery Charges Find out more about our charges on the following pages: UK
  • What couriers do you use?

    We use Royal Mail for UK Standard Delivery orders and DPD for UK Premium Delivery orders. DPD will also send an SMS with a 1 hour delivery window, which you can change if required.
  • When's your Christmas Delivery cut off? - December 2021

    When do I need to order by to guarantee Christmas delivery? UK Mainland Standard - Order on or before Sunday 19th December. Premium - Order by 6.30pm onWednesday 22nd December. Saturday - Order by 6.30pm on Friday 17th December. UK Remote Standard - Order on or before Thursday 16th December. P...
  • Do prices appear on your delivery note?

    My order is a gift. Will the recipient see the prices of the items? Good news. 🎉 Our delivery notes don't display the prices of the items. They just contain a summary of what's in the package and some information on how to return items.
  • Have you received my return yet?

    How long does it take for you to receive my return & refund me? If you've sent a return back to us and are wondering if we've received it yet, here is some handy info that will help you before you need to contact us. UK Return - Post Office When you dropped off your parcel at the Post Offi...