5. I've just placed my order

  • Can I add to my order?

    I've just placed my order and realised I want to add something. Oh, how annoying is it when that happens?! We can't add items to orders I'm afraid, but don't worry, if you place a 2nd order then send your order number to the KIDLY team via email or the chat window, we'll refund your 2nd delivery...
  • Can I cancel my order?

    Changed your mind? As our team in the warehouse are super speedy and busy packing up your goodies we aren't able to cancel or amend any orders once they have been placed. Not to worry, we offer an amazing 365 day FREE returns service so you can pop back any unwanted items back to us fuss free.
  • Can I change my Delivery option?

    Can I switch between Standard & Premium delivery? I'm afraid we can't change the delivery option you've selected once you've placed your order
  • I've emailed you but haven't had a response

    If you have emailed our customer service desk: hello@kidly.co.ukĀ and haven't received a response within a day. We usually reply to all emails very fast, mostly within a few hours. However, if you haven't received a response it could be that your email hasn't reached our inbox. If you haven't rec...