5. I've just placed my order

• Can I add to my order?

  I've just placed my order and realised I want to add something. Oh, how annoying is it when that happens?! We can't add items to orders I'm afraid, but don't worry, if you place a 2nd order then send your order number to the KIDLY team via email or the chat window, we'll refund your 2nd delivery...

• Can I cancel my order?

  Changed your mind? Yes, as long as you're quick! We have just a ten minute window to cancel orders. You can do that in the orders section in your account or just pop on our chat or email us hello@kidly.co.uk and we'd be very happy to help.

• Can I change my Delivery option?

  Can I switch between Standard & Premium delivery? Yes, of course. As long as your order was placed within the last ten minutes you are able to make amends. Please just log into your account and amend accordingly. Please pop us a message on chat or email us hello@kidly.co.uk if you need any f...

• I've emailed you but haven't had a response

  If you have emailed our customer service desk: hello@kidly.co.uk and haven't received a response within a day. We usually reply to all emails very fast, mostly within a few hours. However, if you haven't received a response it could be that your email hasn't reached our inbox. If you haven't rec...