3. I've just placed my order

• Can I add to my order?

  I've just placed my order and realised I want to add something. Oh, how annoying is it when that happens?! We can't add items to orders I'm afraid, but don't worry, if you place a 2nd order then send your order number to the KIDLY team via email or the chat window, we'll refund your 2nd delivery...

• Can I cancel my order?

  Changed your mind? Yes, as long as you're quick! We have just a ten minute window to cancel orders. You can do that in the orders section in your account or just pop on our chat or email us hello@kidly.co.uk and we'd be very happy to help. Please note we are only able to cancel orders for you w...

• Can I change my Delivery option?

  Can I switch between Standard & Premium delivery? Yes, of course. As long as your order was placed within the last ten minutes you are able to make amends. Please just log into your account and amend accordingly. Please pop us a message on chat or email us hello@kidly.co.uk if you need any f...

• I forgot to use my code or voucher, can I apply it now?

  This is simple to fix – as long as the code was valid at the time of order, contact us via email or live chat with the code and your order number. The team will do a quick check to ensure you're eligible to use it and apply it as a refund for you.

• I've emailed you but haven't had a response

  If you have emailed our customer service desk: hello@kidly.co.uk and haven't received a response within a day. We usually reply to all emails very fast, mostly within a few hours. However, if you haven't received a response it could be that your email hasn't reached our inbox. If you haven't rec...

• My order hasn't arrived despite courier saying it's been delivered.

  Oh, that's frustrating. We quite often find that couriers have simply been creative in where they have left your parcel, so please do check any nook, cranny or bin (it does happen) around the front and sides of your property. It's sometimes useful to follow the tracking link we sent you, where a...

• My payment didn't go through but you seem to have charged me.

  If you didn't reach the Thanks for your Order page and didn't receive an Order Confirmation email, we don't have your order and the payment hasn't gone through. You may, however, see a pending transaction on your bank statement for the value of the order and also a separate one or more (depend...