2. Checkout

  • Do you offer a first order discount?

    We sure do! We offer a discount off your first order when you sign up to our KIDLY newsletter. By signing up to our emails you'll be first to hear about sale previews, promos, newness & other stuff we think you'll love. Sign up here: https://www.kidly.co.uk/newsletter. Please note all our rew...

  • How do I redeem a discount code?

    "I've found a code online, how do I apply it to my order?" To redeem a discount code, head to your basket page: www.kidly.co.uk/basket Once your basket has loaded with your items, hit the "Have a discount code?" button, this will open a text box for you to enter the code you've found. If you pr...

  • I forgot to use my code or voucher, can I apply it now?

    This is simple to fix – as long as the code was valid at the time of order, contact us via email or live chat with the code and your order number. The team will do a quick check to ensure you're eligible to use it and apply it as a refund for you.

  • My payment didn't go through but you seem to have charged me.

    If you didn't reach the Thanks for your Order page and didn't receive an Order Confirmation email, we don't have your order and the payment hasn't gone through. You may, however, see a pending transaction on your bank statement for the value of the order and also a separate one or more (depend...

  • My reward isn't showing at checkout

    If your reward isn't showing in your basket it's probably for these reasons The most common reason this happens is that you have no full-priced items in your basket. To apply a reward, you'll need to ensure your basket contains at least one full-price item. Rewards do not apply to items on sale ...

  • What is Secure Customer Authentication? Why does my bank require it?

    Strong Customer Authentication (SCA) is a new European requirement that is designed to reduce fraud and make online and contactless offline payments more secure. This is designed to keep you, the purchaser safe when shopping online. It now requires customers to perform an extra check when making...

  • Why isn't my voucher code working?

    "I've found a code but it won't apply to my order?" Double-check you haven’t clicked through to the checkout before adding your voucher code, as it can only be entered while you’re in the basket. Head here to enter the code: www.kidly.co.uk/basket Also double check your voucher hasn't expired. ...