My order hasn't arrived despite courier saying it's been delivered.

Oh, that's frustrating.

We quite often find that couriers have simply been creative in where they have left your parcel, so please do check any nook, cranny or bin (it does happen) around the front and sides of your property. It's sometimes useful to follow the tracking link we sent you, where a photo of where the parcel was left could provide a clue.

We'd also recommend checking with the neighbours who may habve taken your parcel in for you.

If you still can't locate your parcel please do let us know and in many cases we are able to ask the courier to get in touch with the driver for their feedback.