1. Are you still taking orders?
It’s very much business as usual for us. We’re open and taking orders. Whilst many real-world stores are now closed online stores remain unaffected. The message from the government is “online retail is still open and encouraged and postal and delivery service will run as normal.” We’re monitoring...
2. Are your delivery times still the same?
Whilst there are currently no changes in service from our couriers (Royal Mail and DPD), our warehouse processing is taking longer due to the strict social distancing and hygiene procedures that have been implemented. In light of this, we've had to make a few small tweaks to our delivery sche...
3. Is it safe to order from you?
We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to by both our warehouse staff and couriers.
4. Is my KIDLY parcel safe?
Our warehouse and couriers are operating in line with advice from the World Health Organisation and local authorities around safety and hygiene standards. The UK Government also recommends online shopping as a safe way to receive goods.
However, if you’d like to take additional precautions then ...
5. Are you able to offer contactless delivery?
If you’re isolating, or want to avoid contact we have delivery options that will work:
Royal Mail - If your parcel is shipping via our Royal Mail service then some size parcels will fit through the letter box, if this isn’t possible then Royal Mail are happy to knock and place the item on your d...
6. The delivery address I’ve used is now closed, what do I do?
If you’re unable to access an address you listed for your delivery because it’s now closed, we’ll do everything we can to ensure we get your order to you with minimum hold up. If you’d like to talk to us about the delivery of your order, contact us via Live Chat or email firstname.lastname@example.org.
7. I’m unwell, can I cancel my order?
Absolutely. We can cancel any order that hasn’t yet left our warehouse. If your order has already left, we offer free returns and home collections, which can be carried out contactlessly. To cancel an order, grab us on Live Chat or email email@example.com.
8. What steps are you taking to keep your staff safe?
We take the safety of the whole KIDLY team seriously. Here’s what we’re doing to ensure everyone stays safe...
KIDLY HQ is open but with measures in place to keep our staff safe. We're closely following government advice and guidelines around social distancing, limiting the number of p...