4. I have received my order

• Have you received my return yet?

  How long does it take for you to receive my return & refund me? If you've sent a return back to us and are wondering if we've received it yet, here is some handy info that will help you before you need to contact us. UK Return - Post Office When you dropped off your parcel at the Post Offi...

• An item in my order is missing parts or pieces

  We're so sorry to hear that. It can happen from time to time and our suppliers are usualy very happy to send missing parts or pieces directly to you. Simply let us know and we can take care of this for you.

• An item is missing from my order

  I've ordered two or more items but they haven't all been delivered Don't despair...did you order an item that is large or could be an awkward shape? If so, it's quite common for orders to be split into two or more parcels. In some instances, those parcels become separated by the courier and ar...

• How do I return?

  We offer free returns on every order as long as the goods are unused and in their original packaging. There's more info how to return on your delivery note, or you can find out more here: https://www.kidly.co.uk/help/delivery-and-returns. You can create a return here with Royal Mail - https://www...

• I need to make an exchange.

  We can help there! If you'd like to exchange an iten you've received drop us a message and we'll advise how to do so.

• My item is faulty or arrived damaged

  We're so sorry to hear that you have received a faulty or damaged item. Please do let us know before sending anything back to us as we may be able to help you without the need to return the item to us, in some circumstances. To help speed up the process please try to take a photo of the areas of ...

• Where is my refund?

  Returns can take 10-14 working days to get back to us and processed for refund. As soon as the return is processed in our warehouse, we'll pop you an email to confirm the refund.