My reward isn't showing at checkout

If your reward isn't showing in your basket it's probably for these reasons

The most common reason this happens is that you have no full-priced items in your basket. To apply a reward, you'll need to ensure your basket contains at least one full-price item. Rewards do not apply to items on sale or promotion.

The other common reason a reward isn't applied is that you have more than one reward and our system has chosen the one you don't want to use on this occasion.

If this is the case, at your basket, simply click 'change' where indicated at the basket page

Once you've clicked 'change' you'll be presented with this screen where you can choose to use a different reward, or no reward at all if you'd like to save it to use on a future order.

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