Do you ship internationally?
Sadly we no longer ship outside of the UK. 😢
Over the course of 2020, we’ve found ourselves unable to serve our international customers as well as we’d like. Courier costs have skyrocketed and it’s taking too long to get orders to you. Then there are the unknown, added costs of trading with EU c...
How do I return something from an international store?
I'm returning an item from an international store
Our returns process is still the same for any exisiting orders from any of our stores.
It's still hassle free and free of charge, plus you can return for a whole 365 days!
For Ireland and the EU, please follow the instructions on your delivery ...
What if I need to make an exchange?
We can help there! Exchanges are hassle free and cost nothing, drop us a note via live chat or email: firstname.lastname@example.org for more info how.
What will happen to my KIDLY account?
Your account will be deactivated for the time being. We won't delete your account, unless you ask us to.
Your account will remain open and paused until we re-open in 2022!
What will happen to my KIDLY Rewards?
As KIDLY rewards are earnt by how many orders you place, your account will be deactivated while the store is no longer open. But once we re-open rewards will reactivate and you'll get to use them again.
If any of your rewards expire when we re-open in 2022 before you've had a chance to use them,...